Personal data is information, or any combination of separate pieces of information, that could be used to identify you. We may collect information about you from a variety of sources. This includes information we collect directly from you, information we collect when you visit our sites, a local branch, other property portals or, when you create an account on our website, view our online content, use our mobile applications or other services; and information we collect about you from other third-party sources.
We may collect information directly from you when you participate in our offers and programs, create an account on our websites or in our mobile applications, or participate in telephone calls and email correspondence with us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
• Name
• Email address, postal address
• Username and password
• Telephone and/or fax number
• Date of birth
• Gender
• Demographic information
• Information about dependents or vulnerable people in your household, if you choose to provide us with such information
• Payment information (such as a credit card) and bank account details
• Other financial records (such as bank statements)
• Proof of identity documentation, such as passport or drivers licence
• Credit reference checks
• Marketing preferences
• When you contact or visit us, we may process the details of your enquiry, application, communication, complaint, survey responses and other interaction information
• Call recording data including a recording of our conversation with you when you call our customer service line
• CCTV footage
• Information captured to meet health and safety obligations
• Links to professional profiles.
We use cookies and other tracking technologies to collect information when you visit our sites, view our online advertisements or promotions, or use our mobile applications or other services. For more information on this, please see our Cookie Policy.
The following are examples of information we may collect with these technologies:
• Information about your device, browser and operating system
• IP address
• Web pages you view on our sites
• Knight Frank emails you open
Information collected through mobile applications: When you download our mobile applications to your mobile device, we may also collect information that you provide. We also automatically collect information through our applications.
The following are examples of the types of information we may automatically collect through our applications:
• Usage data about your use of our websites or apps
o which features you use
o how often you use them
o when you download material
o your contributed content
o your online activity data
o your preferences and
o the methods used to browse away from our platform
• Location data through your IP address, GPS and other means. We will only collect your location information when you are using our app or website
• Marketing ID or similar identifier
• Information about your devices’ operating system.
We also collect your personal data from the following third party sources: publicly available sources (such as the telephone directory), third party reference agencies, social media platforms, legitimate marketing lists or your permitted referral agents.
Examples of information we may collect from other sources are:
• Name
• Postal address;
• Email address and contact telephone number;
• Date of birth;
• Income level;
• Reference and background data;
• Employment information such as your employers name and job title; and
• Publicly observed activities or information made available by you to the public, including social media channels and other internet services.
The law treats some types of personal data about you as “special” as such data requires more protection because of its sensitive nature. This includes information about your race, religion, health, sex life, political opinions or sexual orientation. This also applies in relation to criminal offences. We will only collect or use this type of personal data (a) with your explicit consent or (b) if the law requires us to do so.